Privacy Policy

1. Who We Are

LifeCoachMalaysia.com is affiliated with NaviGo NLP Center, Kuala Lumpur, Malaysia. In this Privacy Policy, “we,” “us” and “our” refer to LifeCoachMalaysia.com and its affiliated entities. This Privacy Policy governs the collection and use of personal data through our Website and coaching services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information: Name, email address, phone number
• Enquiry information: Details you share when submitting a contact form or booking a discovery call
• Coaching session information: Notes and records from coaching sessions, with your consent
• Technical data: IP address, browser type, pages visited (via cookies and analytics)

3. How We Use Your Data

We use your personal data to respond to your enquiries and provide coaching services you have requested, schedule and manage coaching appointments, send relevant information about our services (with your consent), improve our Website and services, and comply with legal obligations.

We do not sell, rent or share your personal data with third parties for their own marketing purposes.

4. Coaching Session Confidentiality

Information shared in coaching sessions is treated as strictly confidential. We will not disclose session content to any third party without your explicit written consent, except where required by law or where there is a genuine risk of harm to you or others. This confidentiality is a core principle of our coaching practice.

5. Cookies and Analytics

Our Website uses cookies — small text files placed on your device — to improve your browsing experience and understand how visitors use our Website. We use analytics tools (such as Google Analytics) to gather anonymised traffic data. You can control cookie preferences through your browser settings. By continuing to use our Website, you consent to our use of cookies as described in this policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to access the personal data we hold about you, correct any inaccurate personal data, withdraw consent for the use of your personal data (where applicable), and lodge a complaint with the relevant authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at hello@lifecoachmalaysia.com.

8. Retention of Data

We retain your personal data for as long as necessary to provide our services, comply with legal obligations and resolve disputes. Coaching session notes are typically retained for 3 years after the conclusion of a coaching engagement, unless a different arrangement is agreed.

9. Third-Party Links

Our Website may contain links to third-party websites, including NaviGo NLP Center (navigonlp.com). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our Website after changes are posted constitutes your acceptance of the revised policy.

11. Contact

For questions, data access requests or concerns about this Privacy Policy, please contact us at hello@lifecoachmalaysia.com or via the contact page.